We are seeking an innovative and forward-thinking Director of Technology to lead the development and implementation of cutting-edge technology strategies for our firm. This individual will play a pivotal role in ensuring that our attorneys, professional staff, and clients benefit from best-in-class tools, systems, and processes. This role also requires hands-on involvement and oversight of day-to-day technology operations. The ideal candidate will have a proven record of driving digital transformation, leveraging emerging technologies, and positioning an organization at the forefront of innovation. NFC expects this position to be filled by a proactive leader who thrives in a fast-paced, collaborative, and high-performance environment.
Hours: Full-Time; Hybrid Position
Classification: Exempt Position
Location: Hybrid position based in NFC’s Chatham, NJ office with occasional travel to the firm’s other U.S. locations. Under NFC’s current hybrid model (which is subject to change), employees are required to be in the office for a minimum of two days per week; in-office days are every Wednesday, with a second day on either Tuesday or Thursday. Must be flexible and willing to work in person as needed for projects, planning, collaboration, and vendor coordination.
Reports to: Chief Administrative Officer
Supervises: IT Engineer
Essential Functions:
Technology Leadership & Strategy
- Evaluate the firm’s existing technology platforms and infrastructure to identify opportunities for improvement and modernization.
- Develop and execute the firm’s technology roadmap, ensuring alignment with business goals, operational needs, client service values, and long-term growth objectives.
- Stay current on emerging technologies (AI, automation, data analytics, cybersecurity, etc.) and assess their potential impact on the firm’s practice and delivery of client service.
- Serve as a trusted advisor to firm leadership on technology trends and innovation.
- Monitor technology metrics (e.g., uptime, security incidents, project status, etc.) and report to executive leadership.
Systems Innovation and Implementation
- Lead the selection, configuration and implementation of new technology solutions that enhance transparency, communication, and collaboration among NFC team members, such as timekeeping and billing systems, case management and document management platforms, ESI platforms, CRM, HRIS and related firm administration systems.
- Identify and implement tools and platforms that provide NFC team members with real-time access to information, matter updates, and predictive insights to enhance client service.
- Partner with practice groups to implement legal technology solutions that streamline workflows, improve accuracy, and increase productivity.
- Continuously evaluate and improve the firm’s digital client experience.
- Oversee data migration, system integration, and user adoption processes.
- Manage project timelines, vendor relationships, and cross-departmental coordination to ensure successful rollouts.
Operational Oversight & Vendor Management
- Oversee the firm’s IT infrastructure, cybersecurity, and data governance in partnership with the firm’s MSP to ensure secure, efficient, and reliable operations.
- Supervise one on-site IT Engineer and provide guidance, coaching and support for local technical operations.
- Implement and maintain the firm’s IT policies, change control, and vendor governance, including development of documentation, best practices, and standard operating procedures for firm-wide technology use.
- Serve as primary liaison to the firm’s MSP (Managed Service Provider), managing vendor performance and service delivery.
- Manage technology projects, including timelines, budgets, vendor coordination, implementation, and training.
- In collaboration with the firm’s MSP, respond to and complete IT-related due diligence questionnaires from clients and third parties.
- Review and manage vendor contracts, renewals, and SLA’s with a focus on cost control, performance, and compliance.
Team Development
- Drive user adoption and proficiency through effective communication, training and hands-on support.
- Foster a culture of innovation, agility, and continuous improvement.
- Collaborate cross-functionally to champion technology adoption throughout the firm.
Skills Required:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent field required. Advanced degree and relevant certifications (e.g., PMP, CISM, CISSP, ITIL) preferred.
- 8+ years of progressive IT experience, including at least 3 years in a leadership capacity. Experience in a law firm, legal technology, or other professional services preferred.
- Strong knowledge of legal technology platforms such as document management systems, e-discovery tools, case management platforms, AI-driven research tools, etc. preferred.
- Demonstrated experience implementing enterprise-level digital transformation initiatives.
- Exceptional communication, leadership, and project management skills.
- Strong research and vendor assessment capabilities.
- Strong vendor management, budgeting, and project management expertise.
- Ability to navigate, manage, and collaborate with outsourced IT vendors.
- Advanced problem-solving skills and ability to work independently.
- High level of organization and attention to detail.
- Excellent written and verbal communication skills.
Salary Range based on full-time: 170k– 185k The Firm is providing this good-faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors, including the applicant’s skills and experience.
Performance and Hours-Based Bonuses: This position is also eligible for an annual discretionary performance-based bonus (percentage of salary).
Benefits: This position is eligible for many additional benefits, including paid time off, sick time, medical and dental benefits, and 401K contribution (and matching).